Job title: Technical Customer Support Lead
Would you like to be part of a company revolutionizing the sales industry? Do you want to leverage your customer service + technical support management skills to lead our engineers, customer support and positively impact growing companies everywhere?
Location: Remote (U.S. only, flexible availability needed)
Comp range: $80,000 - $100,000 + bonus
LeadIQ’s Mission: Prospecting should be fun and easy. Sadly, many sales reps hate prospecting. That's why we built LeadIQ. LeadIQ eliminates the most annoying parts of prospecting, helping sales reps get new deals with less work. The average sales rep only spends 1/4 of their time prospecting. That's because reps spend their days looking up prospects in Salesforce, researching them on the web, finding lead contact info, and doing manual data entry. That's not why you hired your sales team; it’s not why they work in sales, and it just isn't a good use of anyone's time. With millions of emails, phone numbers, titles, and accounts, our prospecting platform makes it easy to focus on your pitch and build relationships without sacrificing a clean Salesforce. To see what experiments we're trying in prospecting, or try our platform, visit https://leadiq.com/.
Why this role exists: We are looking for a highly motivated Support Lead who can support our customers to help them maximize the value they get from our platform. This cross-functional role will interact with many teams and serve as the company’s face to many of our customers. We view our customer experience as a strategic, competitive advantage. If you are passionate about customer experiences, detail-oriented, and excited to roll up your sleeves to make customers successful, this role could be perfect for you.
What’s in it for me?: Be a part of a growing team that values delivering value to customers, transparency, teamwork, and self-growth.
* Bonus points for:
Core Competencies / Hard Skills: