Job title: Technical Customer Support Lead

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Would you like to be part of a company revolutionizing the sales industry? Do you want to leverage your customer service + technical support management skills to lead our engineers, customer support and positively impact growing companies everywhere?

Location: Remote (U.S. only, flexible availability needed)

Comp range: $80,000 - $100,000 + bonus

Benefits:

  • Health benefits - medical, dental, and vision
  • 3 weeks paid vacation
  • 401K matching

LeadIQ’s Mission: Prospecting should be fun and easy. Sadly, many sales reps hate prospecting. That's why we built LeadIQ. LeadIQ eliminates the most annoying parts of prospecting, helping sales reps get new deals with less work. The average sales rep only spends 1/4 of their time prospecting. That's because reps spend their days looking up prospects in Salesforce, researching them on the web, finding lead contact info, and doing manual data entry. That's not why you hired your sales team; it’s not why they work in sales, and it just isn't a good use of anyone's time. With millions of emails, phone numbers, titles, and accounts, our prospecting platform makes it easy to focus on your pitch and build relationships without sacrificing a clean Salesforce. To see what experiments we're trying in prospecting, or try our platform, visit https://leadiq.com/.

Why this role exists: We are looking for a highly motivated Support Lead who can support our customers to help them maximize the value they get from our platform. This cross-functional role will interact with many teams and serve as the company’s face to many of our customers. We view our customer experience as a strategic, competitive advantage. If you are passionate about customer experiences, detail-oriented, and excited to roll up your sleeves to make customers successful, this role could be perfect for you.

What’s in it for me?: Be a part of a growing team that values delivering value to customers, transparency, teamwork, and self-growth.

Required Experience:

  • 3-5 years of technical customer support experience
  • In-Depth troubleshooting and knowledge of the Salesforce App and managed package
  • Technology leadership experience
  • Experience in a high-tech SaaS industry
  • Management or lead experience is bonus

* Bonus points for:

  • Bachelor’s degree
  • Experience working in an evolving, high-growth environment
  • Engineering skills

Objective Outcomes:

  • You will learn and understand technical concepts and our platform and solutions
  • You will perform problem analysis and deliver concise resolutions for customers
  • You will be the point of contact to champion our customers and help to rally internal team members towards issue resolutions
  • You will initiate creative solutions to resolve customer problems

Core Competencies / Hard Skills:

  • Strong work ethic with a focus on customer satisfaction
  • Proven track record supporting customers with demonstrated ability to understand technical concepts, problem analysis and deliver concise resolutions for customers
  • Excellent verbal, written, and interpersonal skills
  • Working knowledge of Salesforce

Soft Skills:

  • Creative
  • Resourceful
  • Detail-oriented
  • Highly organized
  • Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment
  • Ability to operate independently