Job Title: Senior Operations Manager

Intrigued by a company that puts smiles on customers' faces, provides well-paying jobs + upward mobility, and had steady growth during the pandemic? Put your stellar boots-on-the-ground operations management skills to work with excellent compensation at an all-star company!

Location:
13003 Tukwila Intl Blvd., Tukwila, WA 98168

Comp range: $60 - $70K + bonus

Benefits:

  • Health benefits
  • Paid vacation
  • Paid sick leave
  • Vehicle (potentially)
  • Bonus

About 1-800-GOT-JUNK?:

1-800-GOT-JUNK? has become a strong North American brand with hundreds of Franchise Partners across Canada and the United States. We are the biggest and best Junk Removal Company in Seattle.

Why this role exists: We are looking for a natural leader who can lead by example and takes pride in their team. You will work closely with the General Manager to create, roll out, and update our systems. Do you have a “Get it Done” attitude, welcome challenges as opportunities, and know how to seize them? Bring your business know-how and be part of something fun, exciting, and growing!

Requirements:

  • Bachelor's degree in Business preferred
  • Strong business acumen, particularly in operations, sales, coaching, and HR
  • Demonstrated experience hiring, training, coaching, and motivating a team
  • Proven culture-building experience among 30+ employees
  • Experience in a franchised organization is an asset
  • Experience selling B2B, preferably in-home services

Core Competencies / Hard Skills:

  • Business generalist
  • Strong leadership skills
  • Strong written and verbal communication skills
  • Entrepreneurial spirit and background
  • Tech-savvy and proficient in Google Workspace (G Suite), the Internet, and software in general
  • Excellent at reviewing metrics and interpreting performance indicators
  • Strong time management skills

Personal Attributes / Soft Skills:

  • Confident, friendly "people person" who can establish and maintain solid relationships
  • Strong passion, integrity, professionalism, and empathy
  • Desire to succeed and to help others succeed
  • Quick thinker, fast learner, and problem solver
  • Results-oriented
  • Highly ethical
  • Motivated and a self-starter
  • High energy and enthusiastic personality
  • Requires little to no supervision

In the first 90-days on the job, you will:

  • Learn the business, bring a new perspective, and get comfortable with how things run
  • Show competence in the role, ask smart questions, and fit in with the team
  • Think of ways to improve processes
  • Start taking on General Manager’s responsibilities to free up his time
  • Begin taking a lead role with the TTM (Truck Team Member) coaching and mentoring program

In the first year, you will:

  • Help General Manager with hiring duties
  • Build and establish KPI performance metrics
  • Be well-established in your role